Heatexchangerspares.com - Privacy policy

Effective: 25 May 2018

This Privacy Policy describes how HeatExchangerSpares.com Ltd as a data controller to collect, use and disclose information, and what choices you have with respect to this. When we refer to ‘HeatExchangerSpares.com Ltd’ or ‘We’ we mean the business entity that acts as the controller or processor of your information.

How to contact us

Please feel free to contact us if you have any questions about this Privacy Policy or if you are seeking to exercise any of your statutory rights.

Email: DPO@heatexchangerspares.com
Telephone: 01923 232335
UK Head office:

The Data Protection Officer
HeatExchangerSpares.com Ltd
10-12 Caxton Way
WD18 8JY

What and who does this Privacy Policy apply to?

This Privacy Policy applies to both individuals and companies who have a relationship with HeatExchangerSpares.com Ltd e.g. customer enquiries / orders, website integration, direct emailing. Why we process your data

We may process your data for a number of different purposes:

  • To keep you up to date with the latest, relevant content and products.
  • To administer any relationship you have with us.
  • To keep you up to date with and invite you to any of our latest, relevant events.
  • To collect your feedback and seek your insight through online survey invitations.

Our lawful basis for processing your data

It’s in HeatExchangerSpares.com Ltd legitimate business interest to keep its customers and contacts informed of our latest content, products and services and to manage and administer their relationship and purchases. We process customer and client data and use direct marketing as part of this legitimate interest. It’s necessary for us to use a variety of direct marketing channels and messages to ensure our contacts are kept informed, and wherever possible we make sure the messages we send are targeted and relevant. Any direct marketing we undertake complies with e-privacy rules on consent. We do not use your data for any automated decision making including profiling. We will keep your data safely and securely for as long as necessary or according to your instructions, and we review the data we hold at least once every two years. If you’d like more information about how we store your data, please contact us directly.

In particular you could expect to receive from us:

  • A quarterly email update bulletin highlighting our latest trending content, new products, and other specifically relevant information.
  • Occasional direct mailings with specifically relevant information.
  • Annual, seasonal direct mailing.
  • Occasional account management calls to check in on how you are getting on with any of our products or services you use.
  • You can manage your preferences and unsubscribe from any or all of these different types of email at any time.

To update your preferences please visit our Marketing Preferences page.

Types of data we collect

When you register on our website or purchase any of our products and services we’ll collect the kind of standard, non-sensitive information you would expect a business to business (B2B) supplier to request.

For example, we’ll ask for your:

  • Your name
  • Your job title
  • Your job role
  • Your email address and contact number
  • Your postal address
  • The name of the organisation you work for
  • The type of industry you work in

Opt in marking consent

Under GDPR, HeatExchangerSpares.com Ltd requires your consent receive marketing communications from us.

You will need to positively opt in by one of the following methods:

  • Using the opt in marking tick box on our website.
  • Sending an email with your marketing preferences.
  • Sending a postal mail with your marketing preferences.
  • Verbal consent after the marketing strategy is explained to you.

Your method of consent will be stored together with any other collected information. We will regularly review consents to check that the relationship, the processing and the purpose has not changed You do not have to opt in to receive services from HeatExchangerSpares.com Ltd.

Consent for minors

HeatExchangerSpares.com Ltd is a business to business (B2B) supplier and therefore we would not expect any person under the age of sixteen to use our services. If we discover that we have obtained information relating to any person under the age of sixteen, it will be securely deleted immediately.

Use of cookies

HeatExchangerSpares.com Ltd uses cookies and other third party tracking technologies in our websites and across other websites that help us collect other information about our customers’ and users’ preferences. You can choose to permit or restrict the use of these technologies through your personal browser settings. HeatExchangerSpares.com Ltd cookies do not contain any personally identifying information.

This website uses the following cookies:

Google Analytics: This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. The information is de-personalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our website, and strive to give you more of the things you enjoy reading and watching.

Google AdWords: Using Google AdWords code we are able to see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budget.

Third party data

HeatExchangerSpares.com Ltd may receive data about organisations, industries, website visitors, marketing campaigns and other matters related to our business from our partners, affiliates or others, that we use to make our own information better or more useful. This data may be combined with other information we collect and might include aggregate level data, such as which IP addresses correspond to zip codes or countries. Or it might be more specific: for example, how well an online marketing or email campaign performed. This information is normally de-personalised meaning it cannot be tracked back to individuals.

Additional information provided to B2B Marketing

We may receive and store other information when submitted to our websites or if you participate in a focus group, contest, activity or event, apply for a job, request support, interact with our social media accounts or otherwise communicate with HeatExchangerSpares.com Ltd.

Recipients of the data we collect

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Data transfer

HeatExchangerSpares.com Ltd may transfer Your Data if HeatExchangerSpares.com Ltd is acquired by or merged with another company. HeatExchangerSpares.com Ltd will provide notice before this occurs and will post a new Policy if necessary.

Credit checking

HeatExchangerSpares.com Ltd may share your personal information with a credit checking company or with a credit card processing company to bill users for HeatExchangerSpares.com Ltd services. These third parties do not retain, share, or store any personally identifiable information except to provide these services and are bound by strict confidentiality agreements which limit their use of such information.

Your rights over the personal data we hold

You can reasonably request access to the personal data we hold on you (SAR), at any time, and we will provide that information free of charge within one month of your request at the latest. You can request inaccurate or incomplete personal data held on you to be rectified or completed or for your personal data to be suppressed or erased, and we will respond within one month of your request at the latest. We will supply any data you request in a CSV file. To make a data request please email DPO@heatexchangerspares.com.

Your right to opt out

You have the right to opt out of our direct marketing at any point, and we will deal with your request right away. You can unsubscribe from our emails automatically by submitting this unsubscribe form or using the link at the bottom of every marketing email. Alternatively, you can amend your email or mail preferences via our Marketing Preferences page or telephone marketing please call us on 01923 232335 or email DPO@heatexchangerspares.com Opting out of any or all marketing communications will not have a detrimental effect on any future relationship between you or your company and HeatExchangerSpares.com Ltd.

Data Protection Authority

You have the right to raise a concern or lodge a complaint with a supervisory authority. In the case of residents of the UK please see more information here.

Data security

To secure your personal information, access to your data is password protected and is limited to only authorised HeatExchangerSpares.com Ltd personnel. To protect data stored on HeatExchangerSpares.com Ltd servers, we regularly audit our system for possible vulnerabilities and attacks. We also have internal procedures in place to detect and investigate data breaches. Where information is stored on cloud servers, HeatExchangerSpares.com Ltd only work with ISO 27001 certified data centre providers who comply with GDPR and can demonstrate their compliance. While HeatExchangerSpares.com Ltd will implement the security measures detailed above, transmission of information via the internet is not completely secure and therefore transmission via the internet is at your own risk. HeatExchangerSpares.com Ltd may store and process personal information collected on www.heatexchangerspares.com or other HeatExchangerSpares.com Ltd Web sites in the UK or any other country including outside the European Economic Area ("EEA") in which HeatExchangerSpares.com Ltd or its affiliates, subsidiaries or agents maintain facilities.

Changes to this Privacy Policy

We review our data protection and privacy procedures and policy regularly and post any changes to our Privacy Policy on this page. We will inform you via email of revisions to the privacy policy.


Addtional Resources



   UKAS ISO9001    Safe Contractor Approved    British Safety Council    British Safety Council    Constructionline    Reset    View HeatExchangerSpares.com profile on Ariba Discovery