Heatexchangerspares.com - Company Information

The Company

HeatExchangerSpares.com Ltd was founded in 2000 to supply spare parts and service for all brands of plate heat exchanger (PHE). We are part of the HRS Group which has been supplying a wide range of heat transfer equipment worldwide since 1981.

Having already supplied and serviced PHEs for almost 20 years, we recognised that the majority of sites we visited had other makes of plate heat exchangers in operation, providing us with an opportunity to offer spare parts and servicing for all plate heat exchangers, not just the equipment we had supplied ourselves, and the advantage for our customers to have just one point of contact.

We are aware that many facilities maintenance companies and procurement houses can also benefit from having a single point of contact for any plate heat exchanger requirement they may have, from spare parts to full service contracts

We specialise only in plate heat exchangers and by focusing on the key areas listed below we feel we can provide the best possible service to our customers.

Fast response times

We aim to respond immediately to emails and phone calls even if initially just to confirm that we have received the necessary information and advise approximately when we will have a quotation ready for you. If we already have the specification of your heat exchangers to hand we can usually quote by return.

If you contact us with the model types and serial numbers of your heat exchangers we will check the specifications so we have all the information ready for when you need a quotation. Alternatively if you would like an engineer to survey your heat exchangers please contact us.

Identifying your plate heat exchangers

We can usually identify heat exchangers even if the nameplate has faded or has been removed (as is often the case). Please contact us or complete our online enquiry form and we will check our comprehensive records.

If we can’t identify the equipment from the information you provide we can arrange for an engineer to come to site to investigate further.

Competitive Prices

We have access to a global supply chain which enables us to identify your heat exchangers (wherever they may have originally been manufactured) and source competitive parts while maintaining the highest quality.

Genuine OEM and Non-genuine spare parts

We realise some of our clients prefer to use genuine OEM (Original Equipment Manufacturer) parts only, whilst others prefer to have the option of non-genuine parts to reduce costs so we offer both options whenever possible. Our non-genuine parts are sourced very carefully and undergo stringent testing to ensure they are of the highest quality.

We are very confident in the quality of our non-genuine parts and therefore offer the same guarantee against material defect as the OEMs.

We are very aware of suppliers from around the world offering ‘quality copy spare parts’ that when put to the test simply do not perform to a satisfactory standard – using such parts is not a cost effective long term solution.

If you can’t find your heat exchanger listed in our product range then please contact us as we are able to source most heat exchanger parts.

Parts and Service

Our service engineers have over 30 years combined experience and are available to travel to sites to service plate heat exchangers throughout the UK and overseas if required.

We can also carry out full off site refurbishment of your plate packs or complete heat exchangers at our workshop.

  • Engineers available to remove plate packs and complete PHEs, or
  • Couriers available to collect plate packs and complete PHEs
  • Chemical clean, crack test and re-gasket of plates (& re-build into frame if required)
  • Pressure testing of complete PHEs
  • Delivery back to site (or engineers to attend site and re-fit)

Fast Delivery Times from UK stock

We stock an extensive range of plate heat exchanger spare parts in the UK to enable us to offer the fastest possible delivery times. If we have the parts in stock we can usually offer same day delivery to most parts of the country. We stock everything from plates and gaskets to frame liners, tightening bolts and carrier bars.

Technical & Sales Support

If you have any questions related to your plate heat exchangers whether it be an urgent requirement or just a general question please do not hesitate to contact us and one of our experienced sales team or service engineers will be available to assist you.


Addtional Resources



   UKAS ISO9001    Safe Contractor Approved    British Safety Council    British Safety Council    Constructionline    Reset    View HeatExchangerSpares.com profile on Ariba Discovery